Mainstream Technologies is a provider of Managed Information Technology Services for small businesses located primarily in Arkansas. Our clients outsource their IT needs to us, allowing them to focus on their core business. The Service Engineer works with our clients to provide IT support for servers, cloud services, end-users, network infrastructure as well as end-user and desktop support.
MTI is looking for an InformationTechnology professional with the ability to use critical thinking to solve problems. This person will be responsible for working with various Mainstream clients for support, troubleshooting, and resolution of issues. Much of the daily work is handled remotely from Mainstream’s offices to the client, but some work will require going to the client’s location. As part of the job role, the employee may be responsible for carrying a 24×7 on-call support phone one week per month. The successful candidate will display professionalism and have excellent communications and interpersonal skills both internally as well as with our clients.
Experience with Windows Server administration and configuration is required!
Areas of responsibility
- Primary responsibility is to work tickets to resolution in a timely manner by working with clients
- Look for the root cause of all issues to correct the cause for long term resolution
- Ensure that client documentation is correct and kept up to date
- Participate as part of the lead engineer team for assigned clients
- Provide assistance to other engineers as needed
- Be the main point of contact for your assigned clients
- Perform monthly maintenance for your assigned clients
- Understand the client from the top, all the way down. This includes not only the servers/infrastructure/applications, but also know who the people are and what the do, what the business is and what they do, and how IT enables them to do that
- Look for potential security risks and take them to the appropriate committees
- Proactively look for ways to improve the client’s infrastructure.
- Help the client improve their business through the use of technology
Requirements
- 3+ years of technical experience
- Demonstrate logical and creative thinking
- Proficient with Microsoft Server setup, configuration, and administration
- Proficient with Microsoft Windows setup, configuration, and administration
- Good Understanding of Backup fundamentals and concepts
Recommendations
- Experience with Microsoft Exchange, SQL, Active Directory, IIS
- Experience with Virtualization and high availability
- Experience with server and workstation hardware
- Working knowledge of LAN technologies including switching, VLANs, WiFi, routing
- Knowledge of Office 365 and Microsoft Azure
- Good Understanding of Backup fundamentals and concepts
- Familiarity with WAN technologies and connectivity including firewalls
- Be self-motivated to excel
- Be adaptable and demonstrate a willingness to assist in any situation
- Have excellent written, phone, and verbal communication skills
- Be able to communicate clearly and confidently with clients
- Have excellent documentation skills
- Be reliable and punctual.
- Be detail-oriented
- Be a curious and a continual learner
- Pass a federal background check
Benefits
- 2 weeks paid vacation annually
- Comp Time for hours worked beyond normal working hours
- Relaxed dress code when working remotely from MTI offices
- 401k with match
- Paid sick time
Job Type: Full-time
Salary: $40,000.00 to $60,000.00 /year
Experience: relevant: 3 years (Required)
Required travel: 25% (Preferred)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Professional development assistance
- Tuition reimbursement
Typical start time: 8 AM
Typical end time: 5 PM
Pay Frequency: Weekly
If you feel you meet these requirements, please send an email with your resume to ITDirector@mainstream-tech.com
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or status as a protected veteran.
Mainstream uses E-Verify to verify the right of all new employees to legally work in the United States. As soon as an offer of employment has been made and you have accepted, Mainstream will ask you to complete an I-9 form.
